MyDiversity Jobs

[Fulltime] Housing Administrator at Amplius

Wed, 22 Apr 2026 12:21:19 +0100

Housing Administrator

Salary £28,282.80

Location Hybrid - Lincoln or Boston

Temporary, Full Time

Do you enjoy keeping things organised and delivering great customer service? As a Housing Administrator at Amplius, you’ll be at the heart of Housing Services, making sure key processes, records and communications are accurate, timely and well-coordinated. Working with colleagues, customers and partners, you’ll help ensure the service stays organised, responsive and consistent.

Salary: £28,282.80 per year

Contract: 12-month Fixed Term Contract, full time

Your week: 36.25 hours Monday – Friday 9am – 5.15pm

Location: Hybrid with a weekly presence in our Lincoln or Boston office

Snapshot of your role

Provide comprehensive administrative support across Housing Services, using ICT systems to manage records and workflows.
Process tenancy-related documentation, including agreements, amendments, succession requests and household changes.
Support compliance activity by contacting customers regarding access for safety checks such as gas and electrical inspections.
Maintain and update systems including Dynamics, and compliance systems ensuring accurate and timely data.
Monitor team inbox and case queries, assigning and progressing cases in line with procedures and deadlines.
Raise purchase orders, process BACS payments, organise meetings and take and distribute minutes as required.
Support housing teams with any tasks required such as fly-tipping follow-ups, and customer communications.

What we’re looking for

Experience working with a diverse customer base, with the ability to provide a responsive and supportive service.
Strong IT skills, including Microsoft Word, Excel, Outlook and general system use.
Ability to prioritise workloads effectively and meet deadlines in a busy environment.
Confidence working both independently and as part of a team, with a flexible and proactive approach.
Good communication skills, with the ability to work with customers and colleagues to achieve positive outcomes.
Strong organisational skills and attention to detail, ensuring accuracy in all administrative tasks.
Ability to handle sensitive information with discretion and maintain confidentiality at all times.
A willingness to support a wide range of tasks and adapt to changing priorities.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 5 May

Interviews: 14 May

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

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[Fulltime] Customer Voice Coordinator at One Manchester

Mon, 20 Apr 2026 10:45:34 +0100

Customer Voice Coordinator

£29,819 per annum

Manchester – Agile

Full Time, Permanent

Closing Date: 4th May 2026

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Customer Voice Coordinator to join us!

You’ll support the Customer Voice Lead in developing a strong customer voice framework that shapes customer-facing services. You’ll work with customers and colleagues across the organisation to ensure all customers have the opportunity to share their views through a range of engagement and involvement methods.

As our Customer Voice Coordinator, you’ll ensure consultation sessions are well organised and run smoothly, that all feedback is accurately recorded and that customers have a positive experience when engaging with the organisation.

What we’re looking for:

A strong passion for delivering excellent customer service.
An understanding of social housing and/or community development.
Able to engage effectively with customers and actively listen to their views and build rapport
Able to remain calm and professional when handling pressure, sensitive situations, and conflict.
Excellent written and verbal communication skills and attention to detail.
Proficient in the use of IT systems and software packages.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

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[Fulltime] Welfare Benefits Advisor at Amplius

Mon, 20 Apr 2026 10:36:00 +0100

Welfare Benefits Advisor

£40,611.20 (plus optional car allowance of £2,750.28)

Hybrid - Milton Keynes, Rushden, Peterborough or Boston

Permanent, Full Time

If you’re passionate about helping others and making a real difference, this could be the perfect role for you! As a Welfare Benefits Advisor at Amplius, you’ll provide practical, one-to-one guidance to help customers maximise their income and sustain their tenancies. You’ll work closely with supportive colleagues across housing, payment support, external agencies, and community teams to support customers’ financial wellbeing.

Salary: £40,611.20 (plus optional car allowance of £2,750.28)

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 8.45am – 5pm

Location: Hybrid with a weekly presence at one of our Rushden, Boston, Peterborough or Milton Keynes offices. This role will involve travelling to customer's homes.

Snapshot of your role

Provide expert advice to customers on welfare benefits, income maximisation, and financial resilience.
Support customers with benefit applications, reconsiderations, and appeals, liaising with relevant agencies.
Conduct financial health checks and offer practical budgeting and money management guidance.
Identify and assist customers at risk of arrears, fuel poverty, or financial difficulties.
Promote access to banking services, affordable credit, and safe borrowing options.
Maintain accurate case records, manage a personal caseload, and prepare clear written communications.
Keep up to date with welfare policy changes and contribute to financial inclusion initiatives internally and in the community.
Represent customers at tribunals or hearings when required, advocating on their behalf.
Liaise with internal departments to ensure a joined-up approach and best outcomes for customers.

What you’ll need to thrive in this role

A people-focused approach, building trust and connecting with customers from all walks of life.
Strong common sense and practical intuition, enabling confident decision-making in a range of situations.
The ability to understand and adapt to new policies, processes and challenges.
Excellent problem-solving skills, with the confidence to think on your feet and find solutions under pressure.
Strong organisational skills and reliability, with the ability to manage multiple tasks and priorities effectively.
The ability to communicate information clearly and sensitively to a variety of audiences.
A positive, proactive attitude, with a willingness to take initiative and support colleagues.
An empathetic, professional and patient approach, ensuring individual customer needs are understood.

DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 May

Phone screening: 11 May

Interviews: 18 May

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

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[Fulltime] Leasehold Partnerships Officer at Amplius

Mon, 20 Apr 2026 10:14:42 +0100

Leasehold Partnerships Officer

£39,500 per year

Hybrid - Milton Keynes, Rushden, Peterborough, Boston

Permanent, Full Time

Are you highly organised and experienced in leases, contracts or housing services? At Amplius, we have a great new opportunity for a Leasehold Partnerships Officer to join our team, playing a key role in ensuring agreements run smoothly while working closely with colleagues, customers and external partners to deliver a reliable, customer-focused service.

Salary: £39,500 per year

Contract: Permanent, full time

Your week: 36.25 hours (days and times to be agreed at interview)

Location: Hybrid with a weekly presence in either our Milton Keynes, Rushden, Peterborough or Boston office

Snapshot of your role

Support the drafting, review, and renewal of leases, management agreements, and transfer documents
Maintain accurate records of portfolio expiry dates, ensuring timely renewals and terminations
Provide advice to internal teams on lease and agreement requirements to ensure consistency and compliance
Work with external partners regarding contractual obligations and service delivery
Monitor rent accounts, manage arrears, and ensure charges are accurate in line with agreements

What you’ll need to thrive in this role

Knowledge and experience of leases, freehold transfers, and management agreements
Ability to understand and interpret complex contractual information
Strong numerical, analytical, and problem-solving skills
Excellent organisation skills with the ability to manage competing priorities and deadlines
A proactive and resourceful approach, with the confidence to suggest improvements
High attention to detail and a commitment to accuracy
Ability to work effectively under pressure across both short- and long-term priorities

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 May

Interviews: 14 May in Peterborough

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Apply

[Fulltime] Project Manager at Rochdale Boroughwide Housing

Fri, 17 Apr 2026 14:11:00 +0100

We are looking for an experienced Project Manager to play a key role in the Continuous Improvement team, part of the wider Business Improvement function. This team is responsible for delivering high-impact enhancements that optimise organisational processed, systems and workflows whilst ensuring efficiency in operations. You will be leading iterative improvement projects, using adapted agile methodologies to drive sustainable outcomes. Additionally, the role involves line management of a Business Analyst, ensuring effective alignment throughout the entire project lifecycle.

It will be your responsibility to proactively identify opportunities to optimise processes, enhance operations and improve efficiency across the organisation. You will oversee the end-to-end delivery of continuous improvement initiatives, from concept through to implementation, to make sure projects are delivered on time and within budget. You must identify, assess and manage project risks, issues and implement effective mitigation strategies where required whilst conducting post-implementation reviews to evaluate outcomes, gather stakeholder feedback and capture key lessons learned. Stakeholder engagement and communication is crucial in this role so you must build and maintain strong relationships with stakeholders, ensuring clear and consistent communication throughout the full process. Stakeholders must be engaged, well-informed and prepared for upcoming changes with their input incorporated into both the design and implementation phase.

We are looking for a candidate who can demonstrate experience applying project management methodologies with a solid emphasis on agile approaches such as Scrum and Kanban. It is a necessity that you have working knowledge of process improvement frameworks, the ability to perform root cause analysis and develop a structured & sustainable solution to address and process challenges. Our ideal candidate must have proven ability to identify, assess and mitigate risks using established risk management techniques. You must demonstrate leadership capability, with the ability to motivate project teams to achieve successful outcomes as well as have a proven track record making informed, timely decisions in a fast-paced environment.

If this position is something that aligns with your experience, do not hesitate to apply!

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[Contract] Decarbonisation Project Manager at Trent & Dove Housing

Fri, 17 Apr 2026 09:58:59 +0100

We’re looking for someone passionate about making a real difference in people’s lives through sustainable housing. As our Decarbonisation Project Manager, you’ll lead the delivery of retrofit and energy efficiency projects across our homes, helping us reduce carbon emissions and improve comfort and affordability for our residents.

This is a hands-on role where you’ll work closely with colleagues, contractors, and most importantly, our tenants—to ensure every project is delivered with care, quality, and community at its heart.

You will be:

Leading the planning and delivery of retrofit and decarbonisation projects
Managing programme budgets, financial reporting, and funding compliance (e.g. SHDF, ECO4, DESNZ)
Ensuring full compliance with PAS 2035/2030, TrustMark, and all regulatory standards
Overseeing contractors, consultants, and supply chain partners
Monitoring performance, including carbon reduction, energy efficiency, and resident satisfaction
Developing and delivering resident engagement strategies to ensure a positive customer experience
Managing risks, governance, and audit requirements
Providing clear reporting to senior stakeholders and funding bodies
Driving continuous improvement and innovation across programme delivery

What you need:

Proven experience delivering retrofit or decarbonisation projects
Strong understanding of energy efficiency measures and low-carbon technologies
Knowledge of PAS 2035/2030 and relevant compliance frameworks
Experience managing budgets, contractors, and funded programmes
Strong stakeholder management and communication skills
Full UK driving licence
Travel to sites and meetings will be necessary
Ideally experience in social housing or local authority settings
Preferably Retrofit Coordinator/Assessor qualification

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[Fulltime] Income Manager at Rochdale Boroughwide Housing

Thu, 16 Apr 2026 16:12:43 +0100

At Rochdale Boroughwide Housing (RBH), we have a great opportunity for an Income Manager to join our Neighbourhoods – Income Services Team and take responsibility for the day-to-day management of the Income Team, ensuring performance improvement and delivery against KPIs and service standards.

What you will be doing:

Work with colleagues across RBH and develop strong external partnerships to ensure the Society has an effective approach to income collection and arrears reduction.
Day to day management of the Income Team, including 121s, performance discussions and other line management responsibilities as required. Recruit, train, develop and support direct reports in line with RBH policies and procedures.
Carry out thorough case reviews to ensure all actions on arrears cases are carried out in a timely manner in order to improve performance.
Create, develop and maintain systems, procedures and other requirements for the effective running of the service and business.

Who are we looking for?

Experience, knowledge and understanding of housing management, housing legislation (particularly with respect to possession proceedings), welfare issues and legislation.
Experience of effective performance management and improvement.
Chartered Institute of Housing qualification.
Ability to develop and maintain financial information systems, processes and procedures.
Thorough knowledge of the working of an arrears recovery I.T systems (e.g. IBS, Orchard, Northgate etc.).
Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.
A commitment to the values and mission of RBH, with a passion for promoting social inclusion and sustainable communities.
Flexible and Adaptable approach.

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[Fulltime] Housing Team Leader at Trent & Dove Housing

Thu, 16 Apr 2026 15:28:08 +0100

At T&D, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice. Delivering reliable, high-quality housing services while creating a culture where both customers and colleagues feel supported, respected, and empowered.

We are now looking for a Housing Services Team Leader to lead our Tenancy Services team. This is a role for someone who can balance people, performance, and purpose. Creating a calm, focused environment where teams can deliver excellent service, manage challenges confidently, and contribute to sustainable communities.

The Role

You will lead and motivate a team of Housing Officers and Housing Assistants, ensuring the consistent delivery of effective tenancy management across a mixed tenure portfolio. You will set the tone for how we work which is supportive, accountable, and customer focused, all while ensuring appropriate and proportionate action is taken when tenancy breaches occur.

Key Responsibilities

Create a positive, stable team culture that enables high performance in a demanding environment
Lead, support, and develop team members to deliver excellent tenancy services
Provide clear guidance on enforcement action, ensuring consistency and fairness
Oversee both routine and complex casework, helping to sustain tenancies and reduce turnover
Manage escalated cases, working proactively with stakeholders to achieve effective outcomes
Ensure smooth day-to-day operations and strong collaboration across teams
Monitor performance and provide the support needed to achieve KPIs and service standards

About You

You bring experience from a housing or customer focused environment, with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset.

You will also have:

Experience leading or supervising a team
A strong understanding of tenancy management, ideally within social housing
The ability to analyse information, manage risk, and make sound decisions
Confidence in handling complex situations and driving appropriate outcomes
A proactive approach, with the flexibility to adapt in a changing environment]

Why T&D?

Culture matters here. We are committed to creating a workplace where people feel trusted, supported, and able to do their best work. In return, we ask for accountability, professionalism, and a genuine commitment to our customers and communities

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[Fulltime] Technical Coordinator at Lovell Partnerships

Wed, 15 Apr 2026 14:37:31 +0100

Permanent – Full Time – 37.5 Hours

We are looking for a highly motivated candidate to join our growing regional business to undertake the role of Technical Co-ordinator.

Reporting to the Technical Manager you will assist in managing and ensuring the effective delivery of mixed tenure residential developments from a technical discipline. With excellent communication skills, you will be comfortable leading meetings and presenting to clients, senior leadership within Lovell and to all levels of the business.

You will support the Technical Manager in the effective technical management and timely progression of mixed‑tenure residential projects, from pre‑start stage through to physical commencement on site, providing ongoing support through the build phase as required.

In particular, the successful candidate will be experienced in processing design information, maintaining accurate document control, and managing the issue of technical documentation. You will assist in the coordination and management of the design team and specialist subcontractors, ensuring effective collaboration across all parties. The role will also involve managing design interfaces between work packages and technically evaluating scheme proposals to ensure all planning and building control requirements are fully addressed.

We are looking for a Technical Coordinator with residential new build experience in both private sale and social housing markets.

You will have good knowledge of construction, materials, methods and technology along with environmental legislation and issues.

A full driving licence is also required.

Benefits

Holidays - 26 days + ability to purchase additional holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistance programme (EAP)

Sharesave scheme

Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

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[Fulltime] Income Officer at Peaks & Plains Housing Trust

Wed, 15 Apr 2026 11:46:25 +0100

Income Officer

Macclesfield - Agile working - offering a mix of office and home working

£32,329 per annum

Full Time, Permanent - 37 hours per week

Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities.

Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us.

The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.

In return we can offer you:

A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
Access to our Health Cash Plan
Training and development. Let us know where you want to get to and we’ll help you get there.
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
A state of the art modern office with a friendly working environment

You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.

Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!

We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!

Apply

[Contract] Social Value Officer at Morgan Sindall Property Services

Wed, 15 Apr 2026 10:47:32 +0100

Fixed Term, 1 year - Full Time

We are looking to recruit a Social Value Officer to join our Social Value Team in St Albans.

About the Role

Within this role, you’ll be responsible for maintaining a network of external stakeholders and community partners, to include training providers, residents and public sector contacts, whilst ensuring social value commitments are delivered, as outlined, meeting required deadlines and quality.

Completing case studies, social media and production of newsletters, you’ll have responsibility for our apprentice training programme, being the lead point of contact for schools, colleges and other provisions for coordinating work experience placements, careers evenings, mock interviews, site visits and mentoring.

About You

With previous experience within CSR / Community regeneration activity and creating environmental programmes that are engaging for residents and which addresses environmental concerns, you’ll have worked giving employability support, whilst delivering digital inclusion training in the community.

It would be advantageous should have experience of providing detailed reporting and experience of a social value calculator such as HACT or SVP.

Most important is good administration skills, knowledge of Microsoft Office and excellent written and communication skills

You must hold a valid full or automatic UK driving licence held for a minimum of 12 months.

Benefits

Company Car / Allowance
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

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[Parttime] Care Services Administrator at The Joseph Rowntree Foundation

Tue, 14 Apr 2026 10:08:32 +0100

Permanent – 35 hours per week

*Please note that we do not currently offer any Tier 2 sponsorship*

About the role

This role is directly aligned to JRHT Care Services, which includes the provision of residential nursing and domiciliary care in both registered homes and extra care schemes.

The purpose of the Care Services Administrator is to provide support and high-quality administration and secretarial service to the Registered Manager and key staff within the care service.

The post will provide confidential administrative support, including managing data on the HR system, maintaining accurate records for sickness absence and annual leave, and raising purchase orders using the electronic system, ensuring compliance with internal procedures.

The role also involves monitoring and reporting faults and repairs and acting as the first point of contact for the site, answering telephone enquiries, dealing with issues/queries from residents and staff and signposting as and when required.

About you

We are looking for a motivated and organised individual with a working knowledge of Microsoft Office and the internet. The ideal candidate will have strong written and oral communication skills, enabling them to interact effectively with colleagues and customers alike. A confident and professional approach to customer care is essential, along with the ability to manage and prioritise their own workload in a busy environment.

You will have experience of administration processes and practices and demonstrate excellent interpersonal skills. You will be comfortable building positive relationships and communicating with a wide range of people at all levels, able to work collaboratively as part of a team. Previous experience of working in an elderly care setting is advantageous as is working knowledge of CQC regulatory framework.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application.

Closing date for applications is Sunday 3 May 2026

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

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[Fulltime] Night Porter at Amplius

Mon, 13 Apr 2026 13:15:03 +0100

Night Porter

£22,932.00 per annum

St Neots

Permanent, Full Time

We’re looking for a dedicated and reliable Night Porter to join our team at Paines Mill Foyer. In this role, you’ll help us continue delivering a safe, supportive environment for young people living at Paines Mill Foyer. You’ll be a reassuring presence throughout the night, ensuring the building is secure and our residents feel supported.

Salary: £22,932.00 per annum

Contract: Permanent

Your week: 35 hours per week

Shifts: Rolling rota – 4 nights on, 4 nights off: 9:45pm – 8:15am

Location: Paines Mill Foyer, St Neots

Snapshot of Your Role

Maintain the safety and security of the building through hourly checks and monitoring CCTV/security systems
Support young residents (aged 16 – 25) by responding to enquiries and ensuring their wellbeing overnight
Manage building access, logging visitors and customers in line with procedures
Carry out essential health and safety tasks, including fire alarm and emergency lighting checks
Respond to incidents, anti‑social behaviour and emergencies, escalating to the on‑call Service Manager when required
Keep accurate records, logs and incident reports to ensure smooth handover and audit readiness
Report repairs, maintain tidy office areas and ensure adequate supplies
Daily housekeeping and portering responsibilities
Work independently during night shifts while remaining aligned with the wider team’s goals and standards

What We’re Looking For

Experience working professionally with vulnerable customer groups and understanding of appropriate boundaries
Knowledge of Health & Safety responsibilities in a workplace setting
Strong communication and listening skills with the ability to respond calmly and without judgement
Confident using Microsoft Office and able to maintain clear, accurate records
A team-focused attitude with the ability to work independently during lone-working shifts
Comfortable managing occasional challenging behaviour or stressful situations
Positive, approachable, and committed to supporting young people to thrive

Please read the attached Job Description before applying so you get the full scope of the role.

You can read all about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing Date: Monday 23rd March 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

Apply

[Fulltime] Revenue Maximisation Manager at Amplius

Mon, 13 Apr 2026 13:04:24 +0100

Revenue Maximisation Manager

£53,251

Hybrid - Milton Keynes, Rushden, Peterborough or Boston

Permanent, Full Time

Join Amplius as a Revenue Maximisation Manager, where you’ll lead the delivery of a consistent and sustainable approach to income recovery. This is a great opportunity to guide a dedicated team and work collaboratively across the organisation to improve outcomes, ensuring services remain customer-focused while strengthening our long-term financial position.

Salary: £53,251 per year

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 9am – 5.15pm

Location: Hybrid with a weekly presence in either our Milton Keynes, Rushden, Peterborough or Boston office.

Snapshot of your role

Lead and manage the recovery of sundry debts, including former tenant arrears, leasehold charges, recharges and other non-rent income streams
Manage, support and develop the Revenue Maximisation Team, setting targets, holding regular 1-2-1s and monitoring performance against KPIs
Develop and implement compliant, efficient and customer-focused debt recovery processes and procedures
Analyse collection data and produce performance reports for senior management and external stakeholders
Oversee legal action related to debt recovery, working with internal teams, legal services and enforcement agencies
Work collaboratively with internal teams and external partners to improve recovery outcomes and ensure joined-up working
Handle complex or high-risk cases, manage external agency relationships, and ensure complaints are resolved in line with policy and timescales

What you’ll need to thrive in this role

Proven experience in income collection and debt recovery within social housing or a similar environment
Experience of managing and developing a team, including setting targets and driving performance
Strong knowledge of sundry income streams and relevant legislation, regulation and good practice
Excellent leadership and communication skills, with the ability to engage effectively with customers and stakeholders
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
A professional qualification in housing, finance or credit management (or willingness to work towards one)
Confident using IT systems, including case management tools and performance reporting dashboards
A fair, empathetic and customer-focused approach, with the resilience and adaptability to manage competing priorities and change

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 26 April

Interviews: 8 May

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Apply

[Fulltime] Service Charge & Rent Officer at Saffron Housing Trust

Mon, 13 Apr 2026 11:04:56 +0100

Service Charge & Rent Officer

£39,330 per annum

Long Stratton, Norwich, Norfolk

Permanent, Full Time

Fulltime: 37hrs per week

Proposed Interview Date: TBC

We have an exciting opportunity for a Service Charge & Rent Officer to lead on managing agents and carry out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.

Key Responsibilities Include:

Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.
Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.
Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.
Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience.
Evidence of continued professional development
Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.

Experience:

Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.
Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
Understanding of welfare benefits.
Experience in operational management in a customer facing team.
A track record of customer excellence and performance against KPI’s
Experience of change management and supporting changes in software and systems.
Experience of working within a customer-focused environment and handling challenging customer interactions.
Knowledge of housing management software and systems used to manage service charge billing and reporting.
Experience of modifying and maintaining policy and procedures.
Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.
Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.
Experience of stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice
Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.
Knowledge of developing IT systems for managing service charges & rents.
Knowledge of the Landlord and Tenant Act 1985 & Housing Acts.
Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.
Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.
Strong skills in financial modelling, budgeting, and forecasting
Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.
Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.
Strong organisational and time-management skills, with the ability to manage competing priorities effectively.
Elevated level of attention to detail and accuracy in financial and service charge calculations.
Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.
Proficient in Microsoft Office, particularly Excel, and housing management software systems.
A proactive approach to continuous improvement and process development.
This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.
A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Apply

[Fulltime] Service Charges & Rent Manager at Saffron Housing Trust

Mon, 13 Apr 2026 10:58:47 +0100

Service Charges & Rent Manager

£49,680 per annum

Long Stratton, Norwich, Norfolk

Permanent, Full Time

Fulltime: 37hrs per week

Proposed Interview Date: TBC

We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.

Key Responsibilities Include:

Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency.
Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.
Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.
Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions.
Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.
Deliver a high standard of customer service ensuring customer outcomes are effectively delivered.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience (E).
Evidence of continued professional development (E)
Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).

Experience:

Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.
In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
Understanding of welfare benefits.
Extensive experience in operational management and leading a customer facing team.
A track record of customer excellence and performance against KPI’s
Experience of change management and being and subject matter expert for changes in software and systems.
Experience of working within a customer-focused environment and handling challenging customer interactions.
Knowledge of housing management software and systems used to manage service charge billing and reporting.
Experience of modifying and maintaining policy and procedures.
Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.
Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.
Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.
Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s.
Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.
Extensive stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice
Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.
Knowledge of developing IT systems for managing service charges & rents.
Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts.
Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms.
Coaching and leadership skills to enable a team to develop to achieve its full potential.
Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.
Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.
Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.
Strong skills in financial modelling, budgeting, and forecasting
Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

Coaching and leadership skills to enable a team to develop to achieve its full potential.
Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.
Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.
Skilled in gathering and leveraging customer feedback to drive continuous improvements.
Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively.
High level of attention to detail and accuracy in financial and service charge calculations.
Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.
Proficient in Microsoft Office, particularly Excel, and housing management software systems.
A proactive approach to continuous improvement and process development.
This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.
A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Apply

[Fulltime] Head of Service Charges, Rent and Income at Saffron Housing Trust

Mon, 13 Apr 2026 10:52:53 +0100

Head of Service Charges, Rent and Income

£65,000 per annum

Long Stratton, Norwich, Norfolk

Permanent, Full Time

Fulltime: 37hrs per week

Proposed Interview Date: TBC

We have an exciting opportunity for a Head of Service Charges, Rent & Income to provide strategic leadership and operational oversight for Saffron Housing Trust’s service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages.

Key Responsibilities Include:

Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes.
Provide visible, values-based leadership contributing to cross departmental collaboration.
Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders.
Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents.
Lead initiatives to enhance tenant and residents’ engagement, ensuring we listen to and act on customer feedback.
Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date to maintain regulatory compliance.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience (E).
Evidence of continued professional development (E)
Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).
Membership with the Chartered Institute of Housing (CIH) or The Property Institute (formerly IRPM) (D).

Experience:

Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting.
In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
Experience of income collection and welfare benefits.
Experience in creating and developing policy and procedures.
Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.
Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.
Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.
Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s.
Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery.
Extensive stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Extensive knowledge of government policy, legislation, regulations, in relation to service charges, rents and collections.
Extensive knowledge of leases, tenancies, legislation, and case law in relation to income collection, service charges and rents.
Knowledge of developing IT systems for managing service charges, rents and income collection.
Comprehensive knowledge of the Landlord and Tenant Act 1985 & Housing Acts.
Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and new inspection framework.
Knowledge of sector risk themes and the impact of these on service charges, rent and income collection.
Coaching and leadership skills to enable a team to develop to achieve its full potential.
Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.
Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.
Excellent skills in financial modelling, budgeting, and forecasting
Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

People centred committed to a coaching culture that empowers staff, colleagues, and residents.
Strategic and outcome-focused with a strong grasp of governance and accountability, who balances financial rigor, with social purpose and pragmatism.
Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.

Please note this role is subject to a Basic Disclosure and Barring Service check

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Apply

[Fulltime] Head of Communities at Rochdale Boroughwide Housing

Thu, 09 Apr 2026 10:51:35 +0100

Head of Communities

Rochdale

£71,338

Permanent, Full Time

We have an exciting opportunity for a Head of Communities to join our Customer and Communities directorate.

Reporting to the Director of Neighbourhoods, the Head of Communities has accountability for delivering and continually improving our approach to providing high quality general needs and older persons housing management services, including ensuring these deliver positive outcomes for our customers and the communities which we serve. This includes our community safety and tenancy support services ensuring these deliver meaningful outcomes for our customers and the communities we serve. A key feature of the role is to drive improved efficiencies, value for money, and business performance to support robust tenancy related relationships with our customers.

The role provides leadership and direction for our Neighbourhood Housing Teams instilling a culture of improvement, financial management, control and integrity. The Head of Service provides expertise to the Senior Leadership Team and Executive team to shape policies and service delivery. The role leads the service to ensure the operating culture and processes maximise productivity and quality, and that services are characterised by flexibility and innovation to meet the changing expectations of our customers, stakeholders and regulators

As a leader in RBH, the Head of Service works collaboratively across the organisation, building strong relationships with colleagues. Externally the role is a strong RBH Ambassador, building meaningful and productive connections with a range of partners. As a visible and engaging leader, the role ensures strong leadership throughout the service area, setting clear direction, with a focus on high performance, identifying areas for improvement and development and celebrating success.

What are we looking for?

· Proven track record in managing or delivering neighbourhood or tenancy management services.

· Proven track record in managing or delivering community safety or and support services.

· Understanding of the delivery of tenancy sustainment and neighbourhood services and the impact of these on customers and the communities in which they live.

· Significant experience in the social housing sector and a thorough understanding of regulation, compliance and legislation that affects the delivery of housing services by registered providers.

· Proven experience of leading and managing teams through cultural change and business transformation.

· Experience of managing complex budgets and a robust approach to risk management.

· Experience of stakeholder management across all levels.

· Experience of engaging with customers and colleagues to shape services and strategy.

· Experience of implementing positive service improvements in the delivery neighbourhoods services, which have engaged service users, stakeholders and

· colleagues and have achieved corporate and customer outcomes and improved performance and / or assurance.

Please refer to the attached Job Description upon completing your application

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment.

We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Closing date: 29th April, 2026

Interviews will take place in early May 2026.

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.

Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.

Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.

Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.

Apply

[Fulltime] Receptionist at Cross Keys Homes

Thu, 09 Apr 2026 09:45:34 +0100

Receptionist
Peterborough City Centre
£25,877 per annum

Full Time, Monday - Friday alternative 9-5 or 10-6, with occasional weekend and evenings.

We are looking for a friendly, organised and customer‑focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre.

You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing‑related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

What you’ll be doing

Acting as the first point of contact at reception, over the phone and face‑to‑face
Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
Providing administrative support to the Service Manager and Assistant Manager
Assisting with property allocations and lettings to minimise void periods
Liaising with utility companies during void periods and recording meter readings
Supporting tenancy administration, including renewals
Raising purchase orders, processing invoices and managing stock
Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute‑taking and meeting organisation
Supporting resident welfare checks and wider housing management administration
Handling sensitive and confidential information in line with data protection requirements

What we’re looking for

Essential:

Experience in an administrative or reception role
Excellent customer service skills, both face‑to‑face and over the phone
Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
Good numeracy skills with the ability to handle basic rent and account calculations
Ability to communicate clearly, patiently and tactfully
Strong organisational skills and the ability to prioritise competing demands
GCSEs (or equivalent) in English and Maths

Desirable:

Experience working in housing or a customer‑facing public service environment
Knowledge of rent accounting or welfare benefits
Experience using financial or housing management systems

Additional information

This role requires a DBS check
On site Parking Available

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

Apply

[Fulltime] Change & Programme Manager at Cross Keys Homes

Thu, 09 Apr 2026 09:35:41 +0100

Change & Programme Manager
Peterborough / Remote
£78,888 - £83,040 per annum

Permanent, Full Time – 37 Hours per week 09:00-17:00

We’re looking for an experienced Change and Programme Manager to lead, shape, and deliver transformative change across CKH. This is a key strategic role, responsible for driving organisation‑wide programmes, embedding strong governance, and building a positive, forward‑thinking culture of change.

If you’re passionate about delivering business benefit driven projects, improving services, and empowering people to work in new and better ways, we’d love to hear from you.

As our Change and Programme Manager, you will:

Lead the planning, coordination, and delivery of change and transformation programmes across the organisation.
Establish and maintain robust programme governance including business cases, prioritisation, risk management, benefits realisation, and reporting.
Manage a Change & Programme Management Office, supporting the organisation to achieve its Corporate Plan objectives.
Oversee organisational change activities, ensuring people, processes, and technology changes are understood and managed effectively.
Coach, mentor, and develop colleagues—supporting the rollout of training and building a culture that champions professional change management.
Collaborate with directors, service managers, and operational teams to deliver innovation and continuous improvement.
Facilitate workshops, decision-making forums, and design sessions that drive meaningful progress.
Represent CKH’s values in internal and external settings.

Essential experience & skills:

Minimum two years’ hands‑on experience designing and managing projects and/or evaluations using qualitative and quantitative methods.
Experience preparing and managing business cases, benefits analysis, and implementing change in complex or financially driven environments.
Confident line management and coaching skills.
Strong Microsoft 365 skills, including Excel, PowerPoint, Teams, SharePoint and MS Project.
Ability to prioritise competing demands and operate effectively in ambiguous, multi‑disciplinary settings.
Strong relationship‑building and stakeholder‑engagement capabilities.
Recognised project or programme management qualifications
Benefits analysis training

Desirable:

Experience within Housing or the Public Sector.
Understanding of the strategic challenges in the housing sector.
Ability to deliver training to non‑specialists and assess value for money.

Why CKH?

Join a proactive, values‑led organisation where you can make a tangible difference. You’ll have the opportunity to influence major projects, shape organisational culture, and help colleagues work smarter, better, and more collaboratively.

Ready to apply?

If this sounds like the next step in your career, we’d love to hear from you.

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without

Apply

[Fulltime] Sales Executive – New Build Homes at Lovell Partnerships

Wed, 08 Apr 2026 15:39:56 +0100

Permanent – Full Time

37.5 hours per week working Thursday to Monday (9.30am to 5.00pm)

We have an exciting opportunity for a positive, sales-driven, self-motivated, and committed people person to join our team – someone to support the existing sales team in the sale of our beautiful new homes in Hull.

Working closely with the Sales Manager, you will be responsible for achieving home sales within agreed cost and time parameters while maximising revenue.

You will deal effectively with sales enquiries, maintaining the CRM Sales and Prospect workbench, proactively identifying and achieving sales through the Helping Hands and Part Exchange process and preparing reports as required. You will also be responsible for clients from their initial enquiry through the sales process to legal completion.

As our Sales Executive, you will have experience in a customer facing sales role, ideally selling new build homes. You will demonstrate a proven track record of achieving sales and providing excellent customer service, comfortable working under your own initiative. You will work with our customers sensitively and patiently in order to develop trusting relationships which support the whole customer journey and 5 * experience in purchasing their new home.

Having your own transport and a full driving licence is essential.

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days (pro-rata)

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and the Lovell Way to EV

Digital GP

Employee assistance programme

Sharesave scheme

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

Apply

[Fulltime] Trainee Gardener at The Joseph Rowntree Foundation

Wed, 08 Apr 2026 09:37:51 +0100

2 Years Fixed Term Contract, Full Time (39 hours per week)

About the role

As a Trainee Gardener at Homestead Park, you will work alongside professional gardeners to develop your skills and knowledge. In addition to learning on the job, you will attend college or complete other training, working towards a qualification equivalent to RHS Level 2, or in a related area such as Permaculture, Organic Gardening, or Therapeutic Horticulture.

You will take part in a wide variety of gardening tasks and projects, including one that you will lead from start to finish. There will also be opportunities to engage with the public and collaborate with volunteers.

The main goal of this role is to develop the next generation of skilled gardeners. We are committed to ecologically friendly gardening and creating a welcoming, safe and restorative park for everyone who visits.

While you will be expected to work as hard as any member of the team, we recognise that this is the start of your horticulture career. Your development is our top priority, and you will receive support and guidance from the Craft Gardeners and the rest of the team.

About you

We are looking for someone with a hardworking and conscientious nature, who has a genuine enthusiasm for learning about plants and the wider ecosystem. You should be able to work effectively both as part of a team and independently, following guidance when needed. Experience in gardening or growing (including voluntary) is essential, along with a solid understanding of health and safety, including the use of personal protective equipment and the safe operation of tools, machinery and equipment.

Strong communication skills are required to ensure information is conveyed clearly and you should be confident engaging with the public in a friendly, helpful and welcoming manner. Basic computer skills are also required.

How to apply

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you.

Please submit your CV and supporting information via our online application platform.

The closing date for applications is 3rd May 2026.

Interviews will take place on 18th & 19th May 2026.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Additional Information

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background.

We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty.

We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. When making your application, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for.

At JRF we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So, for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home (with an expectation of two days a week in your home office).

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know.

Apply

[Contract] Contract Performance Manager at Amplius

Thu, 02 Apr 2026 11:17:38 +0100

Contract Performance Manager

£33,897.72 per annum

Hybrid with a weekly presence in either our Milton Keynes, Peterborough, Rushden or Boston Office

Temporary, Part-Time Contract

As a Contract Performance Manager at Amplius, you’ll play a key role in ensuring our planned works contracts run smoothly from start to finish. You’ll own your workstreams, making sure contracts are delivered safely, efficiently and to a consistently high standard, always keeping residents’ homes and experiences at the centre. You’ll oversee the full contract lifecycle - from tender support and mobilisation through delivery, performance management and final close‑out - working closely with contractors, internal teams and senior leaders to drive quality, value and compliance across our investment programmes.

Salary: £33,897.72 per annum

Contract: Part-Time, 10 Month Fixed Term Contract

Your week: 21.75 hours per week (Monday to Wednesday, 9:00am - 5:15pm with 1 hour break)

Location: Hybrid – weekly presence required in either our Milton Keynes, Rushden, Peterborough or Boston office

What You’ll Be Doing

Lead and own the full lifecycle of planned works contracts, ensuring delivery meets KPIs, budgets, quality standards and regulatory requirements
Lead on contract mobilisation and demobilisation, setting clear expectations and robust performance controls from the outset
Drive contractor performance through KPIs, and assurance checks, taking decisive corrective action where required
Proactively manage risks, variations, defects and disputes, escalating complex issues to the Senior Contracts Manager as appropriate
Ensure full compliance with Health & Safety legislation and CDM Regulations
Build strong, collaborative relationships with contractors, surveyors, housing teams and residents to ensure joined-up, customer-focused delivery

What We’re Looking For

HNC/HND in a construction-related discipline or significant experience in contract management or planned works delivery within housing or a regulated environment
Detailed knowledge of the requirements set out under Section 20 of the Landlord and Tenant Act 1985
Strong operational contract management skills, including performance monitoring, budget control and risk management
Sound knowledge of compliance, Health & Safety, Decent Homes and Building Safety requirements
Experience of procurement, mobilisation, supplier management and commercial control
Confidence interpreting technical, contractual and performance data to drive informed decisions

Desirable

Professional qualifications or membership (RICS, CIOB, IWFM, NEBOSH, IOSH)
Experience in asset management, cost forecasting or investment planning
Familiarity with digital contract management systems or data analytics tools

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Closing Date: Wednesday 29th April 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Why join Amplius?

At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.

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[Parttime] Board Member at Bromsgrove District Housing Trust

Mon, 30 Mar 2026 09:46:04 +0100

Board Member

Salary £5,000

Location Bromsgrove, Worcestershire

Closing Date: Friday 24th April 4pm

Interview Date: Wednesday 6th May 2026 - in person interview  

Join Us in Strengthening Our Governance and Shaping Our Future

We are seeking two exceptional individuals to join our Board and help guide bdht through an exciting period as we continue to improve on our delivery of services to our customers. As a Board Member, you will play a vital role in ensuring we deliver high quality services, strong governance, and real impact for our customers and communities.

What We’re Looking For

We welcome applications from individuals who share our values, bring fresh perspectives, and are passionate about making a meaningful difference. We are seeking candidates with particular experience or expertise in one or more of the following areas:

Finance – strong financial literacy, audit, risk management, investment, or corporate financial leadership.

Governance – expertise in regulatory frameworks, compliance, organisational assurance, or board level governance.

Equality, Diversity & Inclusion (EDI) – shaping inclusive cultures, reducing inequality, and championing representation and accessibility.

Customer Experience – understanding customer insight, service design, complaints, engagement, and servicequality oversight.

IT & Cyber Security – strategic oversight of digital transformation, data protection, cyber risk management, and technological innovation.

Ideally, you’ll have had affordable housing experience before, either in a senior role in a housing association or development partner organisation or as a Board member. Just as important as anything else is your ability to process complex information, ask challenging questions, make strategic decisions and be an advocate for our customers, ensuring their voice has influence. 

Our Commitment to Inclusion

We want our Board to reflect the diverse communities we serve. We warmly encourage applications from candidates from underrepresented groups, including women, disabled people, LGBTQ+ people, and people from ethnically diverse backgrounds.

Time Commitment & Remuneration

You will be expected to attend regular Board and committee meetings, take part in strategic discussions, and contribute to shaping our long term direction.

In terms of your time, there are 4 board meetings a year which bdht board members are expected to attend and you will be a member of a committee which also meets 4 times a year.

In addition to this there are 2.5 strategic days a year, board training events and ad hoc working groups and task and finish groups. All meetings are in normal working hours 

Remuneration, induction, and ongoing training will be provided.

How to Apply

If you’re ready to help shape a forward thinking organisation and contribute to a strong, inclusive, and effective Board, we’d love to hear from you.

Should you wish to apply please submit a copy of your cv and supporting statement through Networx.  

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Our Values:

Listening
Fair
Honest
Respect
Integrity
Transparent
Inclusive

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