MyDiversity Jobs

[Fulltime] Resident Liaison Officer FTC at Lovell Partnerships

Tue, 20 Oct 2026 18:00:02 +0100

Temporary Role– Full Time – 40hours– FTC until 31 March 2027

Are you passionate about delivering exceptional customer service and making a real difference in local communities?

We're looking for a proactive and people-focused Resident Liaison Officer to join our refurbishment team and become the trusted link between residents, clients, and project teams.

In this rewarding role, you'll guide residents through refurbishment works, providing outstanding communication, support, and reassurance at every stage of their journey. You'll organise resident engagement activities, manage customer enquiries, resolve concerns, and help achieve industry-leading satisfaction levels.

We're seeking a confident communicator with strong organisational skills, customer care experience, and a passion for building positive relationships. Knowledge of housing refurbishment, CRM systems, and Microsoft Office applications would be advantageous.If you thrive in a fast-paced environment, enjoy engaging with people, and want to contribute to successful projects that improve homes and communities, we'd love to hear from you.

Apply today and make a lasting impact.

Benefits

Holidays - 26 days + ability to purchaseadditional holiday (Pro-Rated)

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistanceprogramme (EAP)

Sharesave scheme

Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourageand value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

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[Fulltime] Peripatetic Manager at Nottingham Community Housing Association Ltd

Tue, 20 Oct 2026 17:00:02 +0100

Peripatetic Manager

Nottingham

£44,496 rising to £50,118 with service

Join Nottingham Community Housing Association (NCHA) as a Peripatetic Registered Manager and help shape services that change lives.

As a peripatetic Registered Manager for NCHA you will bring confident leadership, regulatory expertise and a passion for high-quality care and support to services across the East Midlands.

About the role

As a Peripatetic Registered Manager for NCHA, you will provide high-quality interim management and targeted support across a range of Care & Support services. You may lead a service preparing to open, experiencing management absence, undergoing change or facing operational challenges. At other times, you will work alongside an existing Registered Manager to strengthen performance and help the service achieve its statutory, regulatory and quality objectives.

What you’ll do

Take full operational responsibility for an assigned service when a manager is absent because of a vacancy, leave or sickness.
Where required, act as Registered Manager with CQC or Ofsted and fulfil the complete duties of the role.
Provide hands-on support, coaching and mentoring to new managers and managers experiencing operational issues.
Lead, recruit, induct, support and develop colleagues, managing and evaluating performance effectively.
Ensure services are safe, well-coordinated, person-centred, compliant and responsive to the needs of the people we support.
Maintain strong governance, safeguarding practice, quality assurance and regulatory compliance, using audits and clear improvement plans to raise standards.
Meet contractual and statutory requirements and manage designated cost-centre income, expenditure, project finances and service-user finances in line with procedures and regulations.
Lead on specific organisational projects, support business growth and oversee the implementation of new services.
Participate in the duty manager rota, providing leadership and decision-making support as required.

About you

You are an experienced, confident care and support leader with strong operational and regulatory knowledge.
You will register with CQC and Ofsted where required.
You hold, or are willing to work towards, a Level 5 qualification.
You can quickly build trust, motivate multidisciplinary teams and lead by example.
You are adaptable, solutions-focused and comfortable working across different service types and circumstances.
You have a valid driving licence and access to your own vehicle, as travel across the East Midlands is essential unless a disability precludes this.

Please note: This position is subject to a Fit and Proper Persons Test and enhanced DBS with barred lists at NCHA’s cost.

Reporting and support

You will be managed by the Head of Care & Support and will report to the Operations Manager responsible for the service you are supporting at the time. You can expect to receive full training and development and will be supported by an experienced management team.

This is a full-time position working 37 hours per week predominantly standard office hours Monday to Friday with occasional changes to shift pattern to include earlies/lates/weekends/bank holidays as per the demands of the service you are supporting.

In return for your skills and experience you will have a total package on top of your salary that includes generous annual leave, the ability to buy and sell annual leave and a whole host of benefits including free health care cash plan, a great pension offer and an unrivalled wellbeing plan.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce principally in our people manager roles.

Ready to lead meaningful change?

If you are ready to use your leadership experience to stabilise services, support colleagues and improve outcomes for the people we support, we look forward to receiving your application.

Interviews will be held on 9th November 2026

Apply

[Fulltime] Resident Liaison Officer FTC at Lovell Partnerships

Tue, 20 Oct 2026 17:00:02 +0100

Temporary Role– Full Time – 40hours– FTC until 31 March 2027

Are you passionate about delivering exceptional customer service and making a real difference in local communities?

We're looking for a proactive and people-focused Resident Liaison Officer to join our refurbishment team and become the trusted link between residents, clients, and project teams.

Apply today and make a lasting impact.

Benefits

Holidays - 26 days + ability to purchaseadditional holiday (Pro-rated)

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistanceprogramme (EAP)

Sharesave scheme

Access to our discount portal, LifeStyle Hub

Please refer to the Job Description upon completing your application.

Apply

[Fulltime] Money Matters Caseworker at Rochdale Boroughwide Housing

Tue, 20 Oct 2026 15:00:02 +0100

Money Matters Caseworker

Rochdale

£31,344

Contract: Full Time (36.25 hours per week) Permanent

Are you passionate about helping people overcome financial challenges and achieve greater stability in their lives?

Rochdale Boroughwide Housing is looking for an experienced and customer-focused Money Matters Caseworker to join our Tenancy Sustainability Service. In this rewarding role, you'll provide specialist welfare benefits and debt advice, helping customers maximise their income, manage financial difficulties and sustain their tenancies.

This is an opportunity to make a genuine difference to people's lives by providing practical support, expert guidance and advocacy to those facing complex financial circumstances.

What You'll Be Doing

As a Money Matters Caseworker, you'll manage a varied caseload and work directly with customers to improve their financial resilience. Your responsibilities will include:

Providing specialist welfare benefits, debt and financial inclusion advice.
Supporting customers to maximise income and access all available benefits and entitlements.
Assisting with benefit claims, mandatory reconsiderations, appeals and reviews.
Helping customers address priority debts and establish realistic repayment arrangements.
Working proactively to prevent rent arrears, tenancy breakdown and homelessness.
Identifying and supporting vulnerable customers with tailored interventions.
Accessing grants and external funding to help customers with essential household needs and fuel poverty.
Building strong relationships with key partner organisations including local authorities, the DWP, Citizens Advice, credit unions and creditors.
Delivering financial inclusion initiatives, campaigns and projects that improve outcomes for customers.
Maintaining accurate case records and contributing to service improvement initiatives.
Providing advice, support and training to colleagues across the wider organisation.

What We're Looking For

We're seeking someone with a strong understanding of welfare rights, debt advice and customer support, who can confidently manage complex cases and deliver excellent outcomes.

You'll have:

Experience providing advice and support in welfare benefits, debt, housing or a related field.
A strong understanding of welfare benefits, debt and housing legislation.
Experience managing a demanding caseload and prioritising effectively.
Excellent communication and relationship-building skills.
The ability to work with customers facing complex or challenging circumstances.
A customer-focused approach with empathy and understanding of social issues.
Good IT skills, including Microsoft Office and the ability to use multiple systems.
A full driving licence and access to a vehicle for business use.

Institute of Money Advisers CertMAP qualification is desirable.

Why Join RBH?

This is a fantastic opportunity to join a dedicated team committed to helping customers achieve financial independence and maintain successful tenancies. You'll work in a supportive environment where your expertise and commitment can have a lasting impact on individuals, families and communities.

What do we have to offer you?

In addition to a competitive salary, you will benefit from:

Mileage allowance to cover business miles
30 days annual leave plus bank holidays.
Option to buy up to 5 additional days annual leave.
An additional 5 days leave after 5 years' service.
Pension scheme with employer contributions matched up to 8%; death in service benefit.
Flexible smart working arrangements.
Healthcare cashback plan, virtual GP access and subsidised gym membership.
Employee Assistance Programme available 24/7.
Paid volunteering days.
Enhanced family-friendly policies.

If interested in this vacancy, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.hful, accurate and based on your own experience.

Apply

[Fulltime] Waking Nights- Male and Female Schemes at Honeycomb Group

Tue, 20 Oct 2026 15:00:02 +0100

Waking Nights- Male and Female Schemes

Stoke-on-Trent

£28,343

As a Waking Night Worker, you’ll be the first point of contact to customers at our 24/7 schemes during the night. You’ll provide support, manage access to the building, carry out health and safety checks and deal with any emergencies. You’ll work independently, with support from the Scheme Manager, using your initiative to understand and identify any risks and take appropriate action when needed.

You’ll have access to advice and support from our out-of-hours management on-call service at all times. You will work to a rota of 4 shifts on, 4 off working from 9:30pm until 9:30am.

What you’ll do:

Carry out regular scheme and security checks, including communal areas, doors, and fire alarm testing.
Provide a friendly first point of contact for residents, offering support and responding to enquiries.
Manage incidents, disputes, and emergencies safely, maintaining accurate records and escalating where needed.
Work independently across schemes, providing detailed handovers to managers and day teams.
Support property, financial, and administrative tasks, including void preparation, maintenance follow-up, and petty cash records.

Who you are:

Excellent communication skills.
Understanding of great customer service and customer care.
Ability to work under pressure and manage multiple tasks and demands.
Ability to work alone when needed.
DBS check.

Apply now! We may close this vacancy early if we receive a high volume of applications.

#Stoke #StokeonTrent #WakingNightWorker #NightsJob #Permanent #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

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[Fulltime] Domestic Abuse Manager at Nottingham Community Housing Association Ltd

Tue, 20 Oct 2026 14:00:02 +0100

Domestic Abuse Manager

Amber Valley, Derbyshire Dales, Erewash and South Derbyshire

£33,149 - £38,206 per annum

This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.

Are you an experienced Domestic Abuse or Victim Services Manager?

Do you want to join a growing, passionate team dedicated to helping survivors of domestic abuse live safer, healthier lives?

We have an exciting opportunity for an experienced and resilient Manager to join Derbyshire WISH, leading and supporting teams that provide vital refuge and community-based services to adults and children affected by domestic abuse.

Who are Derbyshire WISH?

Derbyshire WISH provides Ofsted Regulated refuge and community based (outreach) care and support to adults and children who are experiencing domestic abuse. We’re part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.

About the role

As a Manager, you will play a key role in ensuring our services remain safe, effective and responsive to the needs of those we support. We are looking for a strong and knowledgeable leader who leads by example, works collaboratively with others and is passionate about achieving positive outcomes for survivors.

You will provide leadership and direction to frontline teams, supporting colleagues to deliver high-quality services while working closely with the wider management team to drive continuous improvement across the organisation.

What you'll be doing

Leading, developing and line managing Refuge, Outreach and Children & Young People's (CYP) teams
Managing performance, wellbeing, training and professional development needs
Overseeing the day-to-day operation and business continuity of refuge services
Building and maintaining positive relationships with external partners and stakeholders
Ensuring compliance with safeguarding, health and safety and operational requirements
Supporting recruitment, induction and workforce planning activities

About you

We are looking for someone who:

Has strong leadership skills and can motivate, support and develop teams
Has a sound knowledge and understanding of domestic abuse and victim support services
Is resilient, flexible and able to remain calm under pressure
Leads by example and is committed to high standards of service delivery
Is a team player who can build strong working relationships with colleagues and external partners
Has experience supporting survivors of domestic abuse
Has experience managing frontline support staff within a social support, housing or victim services environment

You will need experience in Domestic Abuse and case management. And completed / working towards a minimum of NVQ level 3 or new QCF Diploma level 3 in Management or Leadership, Health and Social Care, Housing or another relevant qualification or experience at Level 3.

A Full UK driving licence and access to a vehicle is essential to the role, unless a disability precludes this.

This is a full-time role working 37 hours per week, primarily Monday to Friday. Some evening and weekend working may be required to meet the needs of the service.

If you are a compassionate, resilient person looking to make a meaningful difference to the lives of adults and children affected by domestic abuse, we'd love to hear from you.

This role requires an Enhanced with Adult and Child’s barred list DBS check, which will be arranged and funded by NCHA. Successful applicants will also be required to undergo a DVLA licence check as part of NCHA's pre-employment screening process.

Apply

[Temporary] Reserve Community Outreach Support Worker - Mental at Amplius

Tue, 20 Oct 2026 12:00:02 +0100

Community Outreach Support Worker - Mental Health (Bank contract)

Peterborough area

£13.45 per hour

Temporary / Bank work / Flexible

Enjoy supporting people to live more independently? Join Amplius’ Mental Health Community Outreach team as a Reserve Community Outreach Support Worker.

This is a flexible, relief role where you'll work on an as-needed basis, providing practical support to customers with enduring mental health conditions. You'll help people build confidence, manage their tenancy and improve their wellbeing while making a real difference in the community.

Salary: £13.45 per hour

Contract: 0 hours (reserve / relief role)

Location: Eastfield Road, Peterborough

Your week: You'll work flexible shifts between 8.30am and 8.30pm, Monday to Sunday, including evenings, weekends and 12-hour shifts.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Support customers with enduring mental health conditions to live more independently.
Provide outreach support and help customers achieve their goals.
Create and review support plans and carry out risk assessments.
Work with mental health teams and other support organisations to meet customers' needs.
Encourage customers to look after their health and take medication as prescribed.
Help customers manage their tenancy, including paying rent, looking after their home and being a good neighbour.
Keep accurate records and provide a safe, high-quality support service on a reserve, as-needed basis.

What you’ll need to thrive in this role

GCSEs in English and Maths (Grade 4/C or above), or equivalent.
A full UK driving licence.
Experience working in housing and mental health roles.
Experience supporting vulnerable people while maintaining professional boundaries.
Experience creating support plans and carrying out risk assessments.
Good communication and IT skills, including Microsoft Office.
Good organisation and attention to detail.
A calm, positive and friendly approach, even in challenging situations.
A commitment to treating everyone fairly and respecting different backgrounds and needs.

Important – Enhanced DBS clearance, a full UK driving licence and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 25 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Independent Living Assistant at The Joseph Rowntree Foundation

Tue, 20 Oct 2026 16:17:24 +0100

Independent Living Assistant

York – New Lodge, New Earswick

£33,324.20 per annum

Permanent, Full Time (35 hours per week)

*Please note that we do not currently offer any Tier 2 sponsorship*

About the role

We’re looking for an Independent Living Assistant to join our Supported Living Services team, helping us provide high-quality housing management and wellbeing support to residents across our Independent Living Schemes.

This is a varied and rewarding role where you’ll help residents to live safely, independently and with dignity. You’ll provide practical support with housing and tenancy matters, respond to resident enquiries, support welfare visits and help ensure our schemes remain safe, secure and well maintained. You’ll also support residents moving into their new homes, liaise with repairs and property services, assist with resident engagement activities and maintain accurate resident and tenancy records.

Working closely with colleagues and external partners, you’ll help identify when residents may benefit from additional support and connect them with appropriate health, care and community services. A key part of the role will be building positive relationships with residents and helping to create welcoming, connected communities. You’ll support activities that promote wellbeing and reduce social isolation, while ensuring residents receive a responsive and person-centred service.

About you

You’ll have a good working knowledge of managing tenancies or delivering housing management services, alongside strong communication and interpersonal skills and the ability to build positive relationships with residents. Organised and confident working independently, you’ll be able to manage competing priorities and will have excellent administrative, IT and record-keeping skills.

You’ll also have an understanding of safeguarding principles and be comfortable responding appropriately to resident concerns. Experience of supporting older or vulnerable people would be an advantage, particularly within a housing environment, as would an understanding of telecare technology, health and social care services, or a relevant housing, health or social care qualification.

You’ll need a valid driving licence and access to a car for work purposes, as the role involves working across our services.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application.

Closing date for applications is 3rd November 2026

Interviews will take place in early November

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

Apply

[Parttime] Resident Insight and Improvement Officer at The Joseph Rowntree Foundation

Tue, 20 Oct 2026 14:16:20 +0100

Resident Insight and Improvement Officer

York – The Garth, New Earswick

£19,994.52 per annum

Permanent, Part Time (21 hours per week)

*Please note that we do not currently offer any Tier 2 sponsorship*

About the role

Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation.

The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience.

Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon.

The role is central to the organisation’s approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous improvement.

About you

We are looking for someone with experience of analysing resident feedback to identify trends, themes and opportunities for improvement, alongside a good understanding of resident satisfaction measures such as TSMs, CSAT and similar performance indicators. You will be able to translate insight and feedback into practical service improvement actions and demonstrate strong analytical and problem-solving skills, with the ability to interpret both qualitative and quantitative feedback.

You will be confident in building effective working relationships with colleagues across different service areas and committed to promoting the resident voice and improving the overall resident experience. You will have the ability to facilitate discussions or workshops with service teams to review feedback, identify learning and identify improvements.

An understanding of complaints learning and how feedback can be used to improve services is essential, as is experience of preparing clear reports and summaries that communicate insight and highlight improvement opportunities. You will also have good IT and data-handling skills, including experience of using spreadsheets or reporting tools to review and interpret performance information. Strong organisational skills are important, with the ability to coordinate actions and monitor progress.

Our core priority

How to apply

To apply, please complete the online application.

Closing date for applications is 10th November 2026

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

Whilst most non-resident facing roles may be able to spend some time working remotely, there is an expectation that colleagues will attend the office regularly.

Our commitment to Equality, Diversity and Inclusion

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

Apply

[Fulltime] Care Assistant (Nights) at Friends of the Elderly

Mon, 19 Oct 2026 16:00:02 +0100

Care Assistant (Nights)
New Copford Place, Colchester
£13.30 - £14.63 per hour

Permanent – Full Time (36 hours per week - Monday - Sunday (nights only). No specific pattern)

Working Pattern: Nights, Weekends

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

Set in the picturesque Essex village of Copford, near Colchester, New Copford Place is a purpose-built residential care home, staffed by a committed and enthusiastic team.

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

Personal care.
Companionship.
Meal preparation.
Mobility.
Keeping care records up to date.

We would like our Care Assistant to join us with at least 6 months experience in a care home environment. Empathetic and respectful, self-motivated and flexible, you will be a team player who is always willing to go the extra mile, enabling our residents to lead fulfilled lives.

A Care Certificate or a minimum of Level 2 NVQ in Health and Social Care is desirable.

We would like you to have a real passion for care. Someone who sees this as an opportunity to build solid relationships with our residents, to allow them to live well in later life by putting them at the heart of all that you do.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

Heritage of Care: Work with a trusted organisation backed by over a century of expertise.
Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.
State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.
Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship, but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Parttime] Shift Leader at Friends of the Elderly

Mon, 19 Oct 2026 14:00:02 +0100

Shift Leader

Colchester, Essex

£14.95 per hour (£16.45 per hour on weekends)

Contract: Permanent, Part Time (24 hours per week)Working Pattern: Days and Weekends

New Copford Place is a residential care home set in Copford in the outskirts of Colchester, Essex. It is one of nine care homes run by the not-for-profit charity Friends of the Elderly. Our focus is to give older people in our care the chance to live fulfilled lives, whether they stay with us for a longer residential stay, or a short-term respite break.

Joining our dedicated team as a Shift Leader, you will be responsible for delivering person-centred care, unique to each individual, supporting and enabling our residents to maintain key skills, personal interests, independence, choice, and dignity, so that they can lead fulfilled lives.

You will make sure our residents are safe and comfortable.

You will act as a champion for their safety and dignity.

You will lead the team in providing quality, individualised care for our residents in line with procedures and policies.

You will make sure that clear, accurate records are kept.

You will follow our procedures for ordering, administering and dispensing medication.

You will conduct supervisions and appraisals with the staff and promote their development.

You will maintain a safe, clean workplace and follow infection control protocols.

To ensure we can achieve this, our shift patterns include evenings, weekends, and some unsociable hours.

To succeed in this role, you will need previous experience working in a similar role in a care home environment. It is essential that you have a Level 3 diploma in Health and Social Care (or working towards it).

You will need great communication and interpersonal skills, so that you can form great relationships with your residents and effectively handover information to colleagues. Number and digital skills are also required along with the ability to problem solve and adapt to situations, and to recognise and report situations where there might be a need for safeguarding.

Working as a Shift Leader means no two days are the same.

With a compassionate nature and a positive can-do attitude, you will be able to supervise your peers and take the initiative.

We will provide you with all the outstanding training and tools that you need; all we ask is a willingness to learn and a genuine enthusiasm to encourage others to live their lives to the full.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Monthly prize draw, with 3 prizes to be won.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Evening, weekend, and bank holiday enhancements to pay, as well as overtime premiums for care staff.
Paid breaks in our day care services for care staff.
Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Fulltime] Residential Scheme Manager (live-in) at Amplius

Mon, 19 Oct 2026 11:00:02 +0100

Residential Scheme Manager (live-in)

Marlborough Court, Nottingham

£27,972 per year

Permanent, Full-Time

As a Residential Scheme Manager (live-in), you’ll play an important role in creating a safe, welcoming and well-run community for residents at Marlborough Court. You’ll support residents to live independently, build positive relationships and help ensure the scheme remains a place that residents are proud to call home.

Marlborough Court is retirement independent living scheme made up of 48 flats and 9 bungalows. Your role will be to work closely with residents, colleagues and the established Resident Association to encourage community involvement and provide a responsive service.

The role includes an on-site living element, with a 2-bedroom bungalow provided for you to live in. This is in the grounds of Marlborough Court, however separate to the flats and other bungalows. There is a separate office space for your work within the main communal building. You’ll be required to live on site from Monday to Friday. You’ll have the flexibility to leave at weekends or stay on site if you prefer. Residents will be aware of your working hours, and you will not be contacted outside of these times unless there is an emergency.

Salary: £27,972 per year

Contract: Permanent, full time

Your week: 36.25 hours – Monday to Friday, 8:30am to 4:45pm

Location: Marlborough Court, Nottingham

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage the day-to-day running of the scheme, ensuring a safe, secure and welcoming environment.
Build positive relationships with residents and support their wellbeing and independence.
Respond to resident queries, housing matters and emergencies in a calm and professional way.
Work with colleagues, contractors and residents to resolve maintenance and service issues.
Facilitate community activities and support a strong sense of belonging.
Work independently while having support from the wider Amplius team.

What you’ll need to thrive in this role

Experience in a customer-focused role with the ability to build positive relationships.
Good communication skills and the confidence to deal with a range of situations.
A caring, reliable and professional approach to supporting residents.
Basic digital skills, including confidence using Microsoft Office.
The ability to handle challenges, resolve conflict and remain impartial.

Important - DBS clearance, full UK drivers’ licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 22 October

Teams interviews: 29 October

In-person interviews: 6 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Mental Health Call Handler at Nottingham Community Housing Association Ltd

Mon, 19 Oct 2026 14:38:57 +0100

Mental Health Call Handler

Nottingham, Clifton

£27,893 - £31,934 per annum

At NCHA, we're passionate about making a positive difference in people's lives. Our Customer Wellbeing Service operates 24 hours a day, 365 days a year, providing emotional support, crisis intervention and assistive technology services to help people remain safe, independent and connected.

We're looking for compassionate and resilient Customer Wellbeing Agents to join our dedicated team and support customers through some of their most challenging moments.

For advertising purposes this role is known externally as a 111 Call Handler. Internally, the role title is Customer Wellbeing Agent.

Role overview

As a Customer Wellbeing Agent, you'll be the voice behind our wellbeing helplines and assistive technology service. You'll provide emotional support to people experiencing crisis or poor mental health, respond to assistive technology alarms, and ensure customers receive the help and support they need when they need it most.

Working as part of our 24/7 contact centre team, you'll play a vital role in safeguarding vulnerable customers, coordinating responses with external agencies and delivering services that have a genuine impact on people's wellbeing and quality of life.

Key responsibilities

As a Customer Wellbeing Agent, your day could look like:

Responding to calls from customers experiencing emotional distress, crisis situations or mental health challenges and provide appropriate support and reassurance
Responding to alarms and notifications generated through our assistive technology service
Liaising with emergency services, healthcare professionals and other partner organisations where required
Providing advice, guidance and signposting to appropriate support services
Identifying safeguarding concerns and take appropriate action to protect vulnerable customers
Installing and configuring assistive technology equipment in customers' homes (full training is provided)
Responding to emergency maintenance calls and support out-of-hours services

Working pattern

This is an office-based role located at our purpose-built Customer Wellbeing Centre in Clifton.

You'll work 35 hours across 4 days per week on a rota basis covering a 24-hour service, 365 days a year.

Shift patterns include:

Early: 6:00am to 3:15pm

Late: 1:15pm to 10:30pm

Night: 9:00pm to 6:00am

Flexibility is required to meet the needs of the service.

Ideal candidate

We're looking for someone who is calm, empathetic and resilient, with the ability to support customers through difficult situations while remaining professional under pressure.

You'll be an excellent communicator with strong problem-solving skills, good attention to detail and a genuine commitment to supporting vulnerable people.

The successful candidate will have:

Experience of working on a crisis, wellbeing or support helpline
An understanding of mental health issues and the challenges people may experience
Experience of supporting vulnerable customers in a customer-focused environment
Excellent communication, organisational and administrative skills
Strong IT skills and the ability to maintain accurate records
Effective conflict resolution and de-escalation skills
A proactive approach and a commitment to delivering excellent customer service
A full UK driving licence and access to a vehicle, unless a disability precludes this

Why join us?

This is an opportunity to be part of a service that makes a genuine difference to people's lives every day.

You'll benefit from:

A rewarding role where you can positively impact customers during some of their most important moments
A friendly, supportive and diverse team culture
Ongoing coaching, training and development opportunities
The chance to work for an organisation that lives its values and is committed to improving lives and communities
Excellent colleague benefits and wellbeing support

NCHA has been recognised as one of the UK's Best Workplaces™, Best Workplaces for Wellbeing™ and Best Workplaces for Women™, and 77% of our colleagues say NCHA is a great place to work.

If you're looking for a rewarding role where your compassion, resilience and communication skills can genuinely change lives, we'd love to hear from you.

We reserve the right to close this vacancy early if we receive sufficient interest, so don't wait to apply!

NCHA strives to be a welcoming and inclusive employer. We particularly welcome applications from people from ethnic minority communities, LGBTQ+ communities and women, who are currently under-represented within our workforce.

Please note that we are not currently able to offer visa sponsorship for this role.

This role requires an Enhanced with Adult's and Children's Barred List DBS check, which will be arranged and funded by NCHA. Successful applicants will be required to undergo a DVLA licence check as part of NCHA's pre-employment screening process.

Apply