Customer Service Officer

The Leicestershire College’s Student Recruitment team have an exciting new role opportunity for a Customer Service Officer to join the team.

 You will be an integral part of the team, providing an exceptional, friendly and responsive service to all applicants and visitors to the College. This role will be expected to provide general support across all Student Recruitment functions – Customer Services, Admissions and Enrolments, with the core emphasis for this role being on the delivery of Enrolment Services. A flexible approach to work will therefore be a key requisite for this role. 

This role will be required to undertake a consistent level of administrative and customer service roles, as the team looks to consistently adapt and enhance the way we deal with our customers in a changing and challenging sector.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business. 

We are proud to have achieved the Investor in Diversity award. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• A competitive pension scheme


• On-site parking


• One campus facility 


• Subsidised nursery fees


• Up to 25 days annual leave per year 


• Additional annual leave available


• Fantastic CPD and inclusive resources for development


• Well-being hours  


• Opportunities of volunteering within local community and charities 

We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.

We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.

The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at Loughborough College.

Due to the limits put upon sponsorship allocations, we are currently unable to offer sponsorship to candidates for this role. This remains under review.

If you require any support to apply for this job, please email recruitment@loucoll.ac.uk