Housing Officer – Independent Living

25 hours per week 

Are you working in the Social Housing Sector, perhaps as a Support Worker, or Caretaker, or maybe you are working in the Care Sector, or as an Estate Agent and are intrigued by the work of a Housing Officer?

Or you may just want a complete change in career, and are keen to make a real difference and join an organisation that strives to deliver their values?

If so, we’d be delighted to hear from you!

Johnnie Johnson Housing is a subsidiary of Sanctuary Housing Association, one of the UK’s leading providers of housing, care and commercial services. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire.

We have exciting plans for the future, as we join Sanctuary Housing Association, and we are committed to transparency and keeping colleagues informed as we go through this process.

We’re looking for a Housing Officer who will be based on site at two Independent Living developments for people aged 55 or over and will be able to:

• Engage with residents on a day-to-day basis, gaining a deep understanding of their needs and priorities to develop outcome focused action plans.


• Support the development of sustainable communities so that residents can live, grow and thrive together through the delivery of community engagement and health and wellbeing activities.


• Use your knowledge of voids, lettings, income collection, anti-social behaviour, and tenancy management to deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies.

So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?

Our Team

You’ll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers. We’re led by Rachel our Regional Neighbourhood Manager and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun!

About You

Ideally, we’re looking for someone who has previous experience in a similar role, however this is not essential, it’s more important that you are a great communicator, have great customer service experience and puts customers at the heart of everything you do.You’ll enjoy a challenge, be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents.

You’ll be comfortable working on your own, as well as with colleagues across the business in an environment focused on continuous improvement and digital innovation. You’ll also need a full driving licence with access to a car as there is frequent travel required between our independent living schemes.

If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

And the benefits of working for us?

We work in a hybrid, agile way, you work where you need to as long as our residents and customers are put first. You’ll also have a degree of flexibility, so you can attend the important things in life. Whether that’s a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible.

We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a great recognition scheme.

We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home.

Why don’t you visit our careers site to find out more about us, the role and what we can offer you.

We reserve the right to bring the closing date forward should we get enough quality applications.

We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible ‘My Lifestyle’ approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation.