Service Co-ordinator

Service Coordinator  

Solihull, Birmingham  

£28,000 - £32,500 per annum dependent on experience 

Service Co-ordinator required for our Solihull Site. 

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team. 

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? 

Then Join our Whale Family! 

Be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s. 

Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently. 

You would be working in the Field Service department as part of the aftersales division. 

Hours of work times will be discussed and agreed but will be between 7.30am and 5pm - 39.5 hours per week 

We are looking for someone who is a great communicator and who also has the below knowledge and transferable skills; 

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  Be the first point of contact for enquiries, queries and disputes via phone and email 

  
  


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  Ensure enquiries are dealt with professionally, effectively, and efficiently 

  
  


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  Populate and maintain effective planner to ensure works are completed on time 

  
  


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  Proactively manage all “units down” to ensure they are returned to service in line with expectation 

  
  


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  Speak with engineers daily via phone 

  
  


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  Ensure all customer concerns are logged using appropriate process 

  
  


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  Also with additional administration duties (full job spec is at the bottom of this page) 

  
  

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer. 

What are the benefits? 

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  One off £500 per annum holiday bonus when you take 5 days off in one block 

  
  


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  Bonus scheme based on the performance of the company 

  
  


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  Private medical insurance (BUPA) 

  
  


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  Competitive Company Pension Scheme 

  
  


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  Secure employment with a longstanding supportive business with opportunity for advancement 

  
  


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  Annual pay reviews 

  
  


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  25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement 

  
  


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  £500 Referral Scheme 

  
  


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  Death in service for employees 

  
  


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  Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP 

  
  


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  Employee discount scheme including restaurants, holidays, retail vouchers and more 

  
  


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  Cycle to work scheme 

  
  


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  Full training, equipment and PPE provided 

  
  


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  Long service awards 

  
  


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  Company share purchase opportunity 

  
  


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  Free parking 

  
  

Full job description is attached at the bottom of this page