Service Team Manager

Service Team Manager  

Location: Stockwell, London 

Salary: £38,552 per annum 

Permanent 

Full time (37.5 hours per week Monday to Friday On site at Stockwell) 

Closing date: 17 November 2024 

Interviews: w/c 18 November 2024 onwards

If you are an experienced Service/Team Manager or an existing Team Leader looking to further develop a career in the homelessness/supported housing sector, then Evolve is the place for you. 

We offer a supportive environment for our Team Managers to work collaboratively as part of a team of passionate and knowledgeable colleagues. 

At Evolve Stockwell, we recognize the importance of creating a strong foundation for parents and their children and our young unaccompanied asylum seekers to ensure that they are provided with tailored support on their path to independent living. Between you and your Team Leader you will manage 11 colleagues to deliver these key housing and support services. 

Our young parents service is based across two sites as follows - Georgian Houses Stockwell where we house 20 young parents and their children; Keystone House (A lower needs service based in Croydon) which has 5 young parents with up to 2 children each. We support our young people, helping them to maintain their health during pregnancy, prepare for birth and develop childcare and positive parenting skills on their path to independent living. 

The service team also supports 7 unaccompanied asylum-seekers, who live on-site in a building called Olive House. We support these young people to improve their independent living skills, through a range of activities, as well as working alongside other agency's to support each individual through the asylum seeking process. We also need to refer some of the young people to external agencies to enable them to support those with complex trauma. 

The Stockwell site is a large one, with an independent nursery and fitness club using our facilities. 

What will your responsibilities be as Service Manager? 

You will have full responsibility for ensuring the effective operation of the whole Stockwell site with overnight night concierge services provided by our Night Concierge managers for you. We own and rent part of the site - King Georges House, which currently houses 40 women as part of the refugee and resettlement pathway in Lambeth. Whilst their support is delivered by The Single Homeless Project, Evolve lead on the housing management aspect via our internal rent and income team. 

You will act as a general point of contact for day-to-day support queries for colleagues on shift and you will be expected to support and manage the Team Leader in the overall day-to-day management of the service whilst ensuring they hold key supervisory responsibility for the team. 

The service has a team of 11 colleagues which includes two night support workers, and you will recruit, manage and lead colleagues to ensure they realise their full potential in their roles. This will include managing induction and probation procedures effectively, conducting one to ones, coaching, identifying and taking action on training and development needs as appropriate. The service has been established now for 18 months and we have recently become Ofsted registered so improving on the existing foundations and working with Lambeth Local Authority commissioners to establish Evolve as a trusted partner is a key responsibility. 

Evolve is a truly great place to work, and because we are relatively small, as a Team Manager you can really see where you add value. We provide welcome and necessary support to our colleagues and managers who have challenging but rewarding roles. 

You can find more information on the Job Description and Person Specification which is attached as a document for you. 

In return, we can offer you: 

· 33 days holiday per annum, including bank holidays, rising to 38 days with service 

· Ability to buy or sell additional one week holiday per annum 

· Employer paid DBS checks 

· Occupational sick pay 

· Employer contributory pension scheme 

· 4 x annual salary as Life Assurance 

· Medical Cash Back Plan 

· Yulife Employee Assistance & Rewards Programme 

· Cycle to work scheme 

· Blue Light Card 

· Full training and induction programme 

About us 

Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. 

Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. 

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.