Supply Chain & Logistics Officer

Location: London/Sheffield Hybrid                    

Contract type: FTC (12 months) 

Hours per week: 35 hours 

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit:  www.fareshare.org.uk

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role 

This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.

The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.

You will work closely with FareShare’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.

It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.

Main areas of responsibility

Food Industry Customer Service

• Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements


• Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate


• Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system

Regional Centre allocation

• Adhere to the requirements of the Network Service Level Agreement


• Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste 


• Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food


• Using our CRM system, maintain timely records of accounts, allocations, offers and case management


• Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.


• Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers


• Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes

Logistics and transport

• Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food


• Work with hauliers to plan transport requirements and ensure that we are able to meet network demand


• Work with Regional Centres to coordinate and plan routes for internal FareShare logistics


• Reactively solve transport issues throughout the working day

Data and analysis

• Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements


• Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation


• Use dashboards to monitor network issues


• Lead regional network agreement service level review meetings


• Report on data integrity issues to the Network Analyst

Team coordination and representation

• Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team


• Support the training of new team members


• Represent the Supply Chain and Logistics team at network cluster and food category meetings


• Deputise for the Supply Chain and Logistics Manager when required


• Keep team process instructions up to date Project support


• Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners


• Project review; share learnings with the Supply Chain and Logistics team

Person Specification 

Essential Criteria 

• An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare


• Excellent communication skills (written and oral)


• Evidenced problem solving ability


• Excellent customer service skills


• Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks


• Computer literate with good working knowledge of MS Office, in particular Excel and Word


• Self-starter, ability to work within clearly defined and agreed parameters with limited supervision


• Proven ability to build and maintain relationships with multiple stakeholders and third parties


• Ability to handle and analyse data, spotting trends in data and reports


• Experience of working in a fast paced and pressured operations role


• Experience of working in a customer service environment

 Desirable Criteria 

• Advanced Excel skills and abilities to analyse and manipulate large datasets


• Salesforce or similar CRM system experience


• Supply chain and logistics background


• Experience of working as part of a project team with some responsibility for delivery of a project

 Competencies and behaviours 

• Treating people with respect, being inclusive


• A natural inclination for problem solving


• Comfortable in a busy working environment managing competing pressures


• A desire for continuous improvement in individual and team processes and responsibilities

Application process​  

For any further questions on this please email recruitment@fareshare.org.uk  

Benefits

• Hybrid / Flexible working, with regular UK travel


• 28 days’ annual leave + 8 bank holidays


• Employers pension contribution


• Employee Assistance Program


• Interest free bicycle purchase loan scheme


• Season ticket loan

Closing date for receipt of applications is Tuesday, 19th November

For any further questions on this please email recruitment@fareshare.org.uk