Housing Manager

Housing Manager 

Cambridge, Endurance House (Hybrid) 

£43,559.84 per annum 

Permanent/Full-Time 

35 hours per week 

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. 

CHS is a charitable housing association and social enterprise helping people and communities in Cambridgeshire.  Our mission is to enable people to flourish, delivering of high-quality homes with support. This role is focussed on our rented and shared ownership homes.  If you are looking for a truly rewarding role with a very supportive team, then come and join us.

What You’ll Do 

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  Assist the Director of Customers in ensuring that a first-class housing management service is developed and delivered in partnership with our customers. 

  
  


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  Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. 

  
  


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  Be accountable for team performance including lettings, tenancy issues, communal areas, rental income and service charges. 

  
  


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  Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies. 

  
  

About You 

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  A minimum of two years’ experience delivering and managing a housing service within a social housing environment. 

  
  


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  Chartered Institute of Housing Qualification or relevant management qualification experience desirable. 

  
  


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  In-depth knowledge of social housing law, benefits, housing policy and related social issues. 

  
  


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  Experience of line management desirable. 

  
  


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  Experience of working with and supporting customers with support needs. 

  
  


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  Confident with a strong focus on first class customer service and excellent communication and influencing skills. 

  
  


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  Able to lead the continuous improvement of our housing management service and coaching team members effectively. 

  
  


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  Experience of using housing management IT systems and Microsoft Packages and strong numerary skills. 

  
  


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  A full UK driving licence, use of a car for work purposes and business insurance. 

  
  

Benefits 

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  Employee discount scheme (retail, leisure, gym membership and fitness equipment) 

  
  


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  Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) 

  
  


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  Employee Assistance Programme 

  
  


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  Cycle to work scheme (salary sacrifice) 

  
  


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  One day off a year to volunteer for a charity of your choice 

  
  


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  30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service 

  
  


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  Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) 

  
  


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  Company sick pay 

  
  


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  58p per mile business mileage allowance 

  
  


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  Refer a friend scheme (£250) 

  
  


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  Contributory pension scheme, which both you and CHS contribute to 

  
  


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  Enhanced maternity and paternity leave 

  
  


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  Flexible Working Policy 

  
  


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  Full induction 

  
  


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  Comprehensive free training and development opportunities with paid time off 

  
  


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  Free DBS (for relevant posts) 

  
  


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  Free onsite/nearby parking 

  
  


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  Hybrid Working Policy 

  
  


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  Flexitime 

  
  

Please note this position is subject to a Basic DBS Disclosure 

As part of the recruitment and selection process candidates will be required to complete online assessments 

CLOSING DATE FOR APPLICATIONS midnight Monday 5 May 2025 

INTERVIEWS: Tuesday 13 May-pm, Wednesday 14 May-am and Thursday 15 May pm 

If you would like an informal discussion about the post, please contact Helen Tonks, Director of Customers